returns
policy
At SylvanSport, our passion is making the best products to help you enjoy the wonderful outdoors. If your SylvanSport towable or gear isn’t working for you, let’s see what we can do to help.
returns
SylvanSport will honor returns for orders placed directly through SylvanSport (excluding items noted as “final sale” or items received as a gifting promotion) within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags), and any safety seals unbroken.
- Original shipping charges will not be refunded.
- Return shipping is the responsibility of the customer.
- Gift returns will be refunded to the original purchaser.
- We are not responsible for your return until it is received at SylvanSport. We recommend that you provide a tracking number to us for reference.
- If the item appears to be defective or damaged, please visit our warranty page.
- You will see your refund within 1-2 weeks from the date we receive your return. If items are not returned in new, unused condition with all original product packaging including tags, they will be returned to you with no refund.
Return Process
- Fill out the Return Request form
- Write your Return Authorization number with a permanent marker on the outside of the box.
- Send your return to:
SylvanSport Returns
21 Welcome St
Brevard, NC 28712
Be sure to keep a record of your tracking number.
exchanges
If you need a different size, color, or product, please return your item(s) for a refund and place a new order at your convenience. We process refunds within 1-2 weeks upon receipt of your return. Placing a new order before receiving your refund ensures that you will get your new item quickly, while the item is still in stock.
The cost of any return shipping is the responsibility of the customer.
Cancellations
We understand that life situations change and SylvanSport offers options to embrace those changes.
Should you wish to cancel, defer, or consider other options once your deposit is made or order is placed, you can consider the following:
Finance Your SylvanSport
If affordability is a concern, have you thought about our financing options?
- Quick and simple approval process
- Competitive rates
- Finance your delivery costs
- Terms up to 12 years
* refund will not include any service charges or fees charged at time of purchase
Postpone Your SylvanSport
Rather than letting go of your dream, we invite you to move your deposit to a later date. There are several benefits to postponing, including locking in the purchase price.
Cancel Your SylvanSport
Should you choose to cancel your order within 7 days of deposit, your deposit becomes a store credit.
Should you choose to cancel your order after 7 days of your deposit, you will not be eligible for a store credit from your deposit.
Complete the form below for a cancellation phone call.
There are a couple of benefits you will miss:
- Your Production/ Completion Date will be cancelled
- Lose your deposit (if after 7 days from the order) and trailer purchase
If you are unhappy with your trailer for quality reasons once you receive your trailer we will work with you to rectify any problem.
Any customer concerns are reviewed on a case-by-case basis with the goal of creating a happy customer who enjoys their new SylvanSport camper.
GO™ & GOAT camping trailer
We understand circumstances can change and for whatever reason, you may need to cancel your GO™ order. The following is our fee schedule for GO™ order cancellations. These fees apply to deposits and orders paid in full.
- 100% refund – Cancellations within 7 days of order or prior to pick up/delivery.
- $500 fee – Cancellations before or at the time you are contacted to schedule your pick-up or delivery
- $2,500 fee – Cancellations within 2 weeks of your scheduled pick-up/delivery date
* refund will not include any service charges or fees charged at time of purchase
GO EASY™ kayak trailer & LOFT™ rooftop tent
We understand circumstances can change and for whatever reason, you may need to cancel your GO EASY™ or LOFT™ order. The following is our fee schedule for GO order cancellations. These fees apply to deposits and orders paid in full.
- 100% refund – Cancellations within 7 days of order, or before your orders ships or is picked up, whichever comes first.
- $150 fee – Cancellations more than 7 days from time of order, but before the time your pickup date is scheduled or your order is scheduled to ship.
- $500 fee – Cancellations within 2 weeks of your scheduled pick-up/delivery. Customers are responsible for return shipping of intact products in new condition.
* refund will not include any service charges or fees charged at time of purchase
VAST™ Travel Trailer
We understand circumstances can change and for whatever reason, you may need to cancel your VAST™ order. The following is our fee schedule for VAST order cancellations. These fees apply to orders paid in full.
- 100% refund – Cancellations within 7 days of order, or before your order ships or is picked up, whichever comes first.
- $15,000 fee – Cancellations more than 7 days from the time of order, but before the time your pickup date is scheduled or your order is scheduled to ship.
- $50,000 fee – Cancellations after your scheduled pick-up date has been confirmed or your order has shipped. Customers are responsible for return shipping of intact products in new condition.
* refund will not include any service charges or fees charged at time of purchase
