SylvanSport Privacy Policy

LAST UPDATED: February 10, 2023

  1. Introduction

We at SylvanSport, LLC (“SylvanSport,” “we,” “us,” “our”) recognize the importance of protecting your privacy, and we want you to be familiar with how we collect, use, disclose and safeguard personal information.

This Privacy Policy applies to information SylvanSport obtains from and about individuals interacting with SylvanSport via the website(s) it operates (the “Website”). This Privacy Policy also applies to information we collect from other sources, including in connection with our social media sites, mobile sites, and any applications (“apps”), and electronic newsletters that link to this Privacy Policy (collectively, with the Website, the “Services”). Our Privacy Policy is designed to assist you in making informed decisions when using our Website and Services.

  1. Personal Information We May Collect Or Track

Personal information is information, which can be used to specifically identify you; we collect personal information when you submit it to us. We collect personal information when you communicate with us, when you submit content to the Website or via the Services, when you indicate an interest in our products, and when you purchase or register our products. We may also lawfully obtain information from other companies and from third party sources, such as independent dealers, SylvanSport licensees, SylvanSport vendors, and other companies that provide lists of potential customers.

We may collect personal information such as:

  • Your name, address, e-mail address, social media addresses, telephone number and other contact information;
  • Your billing information, including your credit card number, cardholder name, expiration date, and billing address;
  • Information concerning SylvanSport products you have purchased, including sales records, Vehicle Identification Numbers, make, model, selling dealer, service history and information obtained during product registration);
  • Information concerning SylvanSport products in which you may be interested in purchasing or have purchased in the past;
  • Content you submit to SylvanSport via any SylvanSport-related Website, solicitation, promotion, or contest, including messages, essays, statements, product reviews and testimonials, company reviews, photographs and videos;
  • Information accessed from social media providers, if you make use of any Website social media features, in accordance with the social media providers’ policies.
  1. Non-Personal Information We May Collect; Cookies.

We may also gather non-personal information that does not personally identify you, such as general demographic information, automatically collected session information, and compiled data.

Cookies are small text files (which often include an anonymous unique identifier) placed on your computer or mobile device, which are widely used in order to make websites work, or work in a more efficient manner. Like many other commercial websites, our Website uses “cookies” and web server log files to collect information about how our Website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website. When you visit our Website, our site’s computer asks your computer/mobile device for permission to store this file in a part of your hard drive specifically designated for cookies.

Any website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our Website will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive.

We utilize statistical services, such as Google Analytics and Facebook, to review how visitors use the Website and other Services by tracking non-personally identifiable information. This information helps us improve our website navigation and the content we offer. Google and other service providers use cookies as part of this process to collect anonymous information, including the number of visitors to our Website, how visitors are entering our site, the pages they visit and the length of time they spend on our site. We also use similar technology to serve online advertising promoting products that our visitors and customers may be interested, and these services are cookie-based and do not collect personal information. Each third party is subject to such party’s own privacy policy.

We may also collect non-personal information about the device you use to access the Website or Services, your IP addresses, geo-location information, and unique device identifiers through our Website or other Services. Although we may log your IP address for systems administration and troubleshooting purposes, we do not use your IP address to track your session, nor do we associate your IP address to anything personally identifiable.

  1. How We Use Your Information

We use your information generally to communicate with you; to provide you information concerning products or services you may request; to provide independent dealers with information concerning your potential interest in SylvanSport products; to manage your account; to register products your have purchased; to administer warranty and service claims; to measure interest in and improve our products; to solicit information from you; and to enable use of the Website and Services.

SylvanSport may share your information with third parties who provide services or functions on our behalf (such as billing, e-commerce, credit card processing, business analytics, marketing and promotional services, customer research, surveys, and fraud detection and prevention). Note that sensitive billing information is used only for the purposes of fulfilling transactions within the Website and/or through vendors providing online commerce services to SylvanSport.

We may share your personal information with independent dealers, and we may also forward referrals to dealers to advise them of your potential interest in a SylvanSport product. We may also forward information about products you have purchased, including registration information and information relating to warranty and/or service issues.

SylvanSport may provide information to marketing partners to help identify products and offers that may be of interest to you. This may include the sharing of non-personally identifiable information (such as aggregated data or data gathered by “cookies”) or it may include personally identifiable information (such as name, address, email address and telephone number) for use in direct marketing efforts.

We may also share your information with third-party business partners with whom we jointly offer products, with whom we are engaging in cross-promotional efforts, whose products are offered on our Website, or who offer products which we believe would be of interest to our users. When you access certain social media features through our Website, you will be sharing information with that social media provider. The information you provide to that social media provider will be governed by their privacy policy, not ours.

Reviews or testimonials that you provide about our products or our company through our website or review partners may be used in paid advertising and shared on social media. If you do post content or submit material, and unless SylvanSport indicates otherwise, you grant SylvanSport and its affiliates a nonexclusive, royalty-free, perpetual irrevocable and fully sublicensable right to use, reproduce, modify, adapt and publish, translate, create derivative works from, distribute and display such content through the world in any media. You also grant SylvanSport and its affiliates and its and their sublicensees the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify SylvanSport and its affiliates for all claims resulting from content you supply.

We may disclose information when legally required to do so (for example, in response to a court order or subpoena). We may also disclose information when in good faith we believe disclosure is necessary to protect our rights, or to protect the safety of our users or the public. We may also disclose information during a corporate transaction, such as a merger or a sale of the business or an asset of the business.

  1. Protection of Your Information

The security of the information you provide to us is important to us. We (and our service providers) follow generally accepted industry standards to protect the personal information submitted to or through us, both during transmission and after receipt. While no website or computer system is guaranteed to be secure, SylvanSport has adopted appropriate administrative, technical and physical procedures to protect the personal information you provide to us against unauthorized access. For example, when you enter sensitive information (such as credit card number) on our registration or order forms, such information is encrypted by our credit card processor using secure socket layer technology (SSL). (Again, however, because no method of transmission over the Internet, or method of electronic storage, is completely secure, we cannot guarantee its absolute security.) In the unlikely event of a data breach, SylvanSport will comply with applicable notice requirements.

Personal information we collect is stored in our database for a reasonable time period with which information remains current, and is updated periodically. We will retain your information for as long as needed to provide you the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  Please note that we do not store personally sensitive credit card information; such information (if any) is stored with our PCI-compliant credit card processor.

  1. 6. “Do Not Track” Signals

SylvanSport’s Website and Services honor “do not track” signals.

  1. California Online Privacy Protection Act

Our Website and other Services do not track your personal information over time or track personally identifiable browsing history over other sites. Except as otherwise stated in this Privacy Policy, we do not permit third parties to gather your personally identifiable information over time and/or across different websites when using our Website and other Services. Our Website may, however, either directly or through a third party service provider, track non-personal data or browsing history over time through the use of an anonymous unique identifier.

  1. California Privacy Disclosures

California residents may request SylvanSport to provide information concerning the manner in which SylvanSport shares certain categories of your personal information with third parties for direct marketing activities by third parties. The information may be presented in a standardized format not specific to you individually. The information will include: (1) the categories of information SylvanSport disclosed to third parties during the preceding calendar year for the purpose of direct marketing by the third party; and (2) the names and addresses of third parties to which SylvanSport provided such information, or, if the nature of the business of a third party cannot be discerned from the name, then examples of the products or services marketed. California residents may request this information by calling SylvanSport at (828) 883-4292.

  1. Third Party Services and Websites; SylvanSport Independent Dealers

We may link to, or promote, websites or services from other companies. This Privacy Policy does not address the privacy, information or other practices of any third parties, including, without limitation, any third party operating any site or service to which the Website and Services link. The inclusion of a link on the Website or other Services does not imply our endorsement of the linked site or service. Please note that we are not responsible for the privacy, collection, usage and disclosure policies and practices (including the data security practices) of other organizations, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any personal information you disclose to other organizations through or in connection with the Website or our social media pages. We encourage you to review each third party site’s privacy policy prior to entering into transactions with the third party linked sites.

SylvanSport markets and sells recreational vehicles through independent dealers. SylvanSport and dealers may share information concerning your personal identifying information, interests, and product registrations. Please know that dealers are separate legal entities, and dealers are not governed by this Privacy Policy. While SylvanSport encourages its dealers to comply with applicable laws, SylvanSport is not responsible for dealers’ compliance with their privacy policies or applicable law. Please contact your dealer directly if you have questions about your dealer’s privacy policy, including opting out of marketing communications.

  1. “Opting Out” and Correcting Your Information

(a)        Emails. You may choose to opt out of receiving email communications from SylvanSport at any time by sending an email request to: info@sylvansport.com, with “Email Opt Out Request” in your subject line.

(b)        Sharing with Third Parties. You may also request that SylvanSport does not share your personal information with third parties for the purposes of marketing or advertising purposes, including direct marketing. You may choose to opt out of the sharing of personal information by SylvanSport at any time by submitting an email to mailto:info@sylvansport.com (with “3rd Party Opt Out Request” in the subject line), or by sending a written request to: SylvanSport, 235 Commerce St., Brevard, NC 28712.

(c)        Corrections and other requests. While you may choose to opt out of the sharing of your personal information for marketing purposes, we reserve the right to use your personal information for the other purposes set forth above (for example, for billing or for warranty and service issues). We encourage you to contact SylvanSport with any questions you may have regarding this Privacy Statement or our privacy practices. You may also contact us if you wish to correct any information that SylvanSport may have concerning you (for example, name, address, e-mail address or telephone number) by sending your questions or requests for correction to: info@sylvansport.com, or via mail to: SylvanSport, 235 Commerce St., Brevard, NC 28712.

  1. Minors and Sensitive Information

The Website and our other Services are not directed to anyone under the age of eighteen (18), and all marketing efforts that we take are targeted to adults not children. We do not knowingly collect personal identifiable information from anyone under the age of eighteen (18). We do not collect highly sensitive data (e.g., medical or personal financial information), other than credit card information as described in this Privacy Policy.

  1. Using the Website and Services from Outside The United States

SylvanSport maintains its Website and other Services in the State of North Carolina in the United States of America, and the Website is intended for viewing within the United States only. This Privacy Policy is governed by and is to be construed in accordance with the laws of the State of North Carolina. SylvanSport does not represent or warrant that this Website complies with the laws of any other jurisdiction.

If you are visiting our Website or other Services from outside of the United States, please be aware that your personal information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By providing your information, you understand that it may be transferred to our facilities and to those third parties with whom we share it as described in this Privacy Policy.

  1. Mobile Privacy

If you specifically consent to receive SMS text messages, push notifications, or other messages from us, you may from time-to-time receive SMS text messages push notifications, or other messages from us. We will only use information you provide to transmit your message, and we will not share or use your mobile number for any other purpose. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.

  1. Updates to Our Privacy Policy

We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time, so please review it frequently, and note the “LAST UPDATED” legend at the top of this page to see when this Privacy Policy was last revised. If we make changes to this Privacy Policy that we consider material, we will notify you here, by email (if you have provided us with your email address), or by means of a prominent notice on our the home pages of the Website prior to the change becoming effective. Any changes to this Privacy Policy will become effective on the stated effective date. Your use of the Website and Services following these changes means that you accept the revised Privacy Policy.

  1. Our Contact Information

Any requests, questions, comments, or concerns with respect to our Privacy Policy should be addressed to SylvanSport Privacy Policy, 21 Welcome St., Brevard, NC 28712. Email: mailto:info@sylvansport.com. Please note that email communications are not always secure; so please do not include credit card information or sensitive information in your emails to us.